Privacy Policy
Murrumba Downs Tavern Pty Ltd ACN 118 958 982 and its subsidiaries (together, ‘Murrumba
Downs Tavern’, ‘MDT’, ‘we’, ‘us’ or ‘our’) respects your personal information and this Privacy
Policy sets out the principles that we will follow in the management of your personal information
collected. Personal information is generally defined as information or an opinion that can
identify you personally. Murrumba Downs Tavern has policies and procedures to ensure that all
personal information, no matter how or where it is obtained, is handled sensitively, securely and
in accordance with the Australian Privacy Principles.
This Privacy Policy explains
- why we require and how we aim to use personal information;
- what types of personal information we might collect;
- when we will disclose personal information to others;
- how we hold and secure personal information;
- how you can access and seek correction of personal information we hold about you;
and - how you may make a complaint if you think we have breached our obligations.
Please note the Australian Privacy Principles do not apply to employee records. As a result, this
statement does not apply to Murrumba Downs Tavern treatment of employee records where the
treatment is directly related to a current or former employment relationship between Murrumba
Downs Tavern and an employee.
- COMPLIANCE WITH THE PRIVACY LEGISLATION
Murrumba Downs Tavern is committed to protecting the privacy of individuals’ personal
information and is bound by the Australian Privacy Principals set out in the Privacy Act
1988 (Commonwealth) (“the Act”). We will only collect, use or disclose personal information in
accordance with the Act and our Privacy Policy. - COLLECTION AND USE OF PERSONAL INFORMATION
We will collect personal information from you directly and from your use of our products and
services (including attendance at venues). We may collect information about you from others,
such as our related bodies corporate or third party service providers or contractors. We may
also collect information about you that is publicly available, for example from media
publications, social media, and the internet or made available by third parties.
Murrumba Downs Tavern only collects and uses personal information that we consider
necessary or desirable for us to carry out our many business functions or activities, including,
without limitation, so we can:
- establish your identity to assess applications for certain products, services, programs or
special offers and to prevent and address fraud; - administer our products and services (including any related charging and billing);
- maintain and update our records;
- manage our relationship with you;
- responding to feedback, queries or complaints
- develop and improve our existing products, services, programs and special offers;
- develop and create new products, services, programs and special offers;
- improve customer service;
- contact you if we need to communicate something important to you (this may occur on
a variety of mediums such as email, SMS, social media and web pages you may visit); - identify and let you know about our products, services, programs or special offers we
think might interest you (for example, we may use location and other available profiling
data collected through our websites and mobile applications to identify specific
products or offers we think you may be interested in); - market the products, services, programs or special offers of any of our related bodies
corporate or program partners we think may interest you and enable those companies to
market directly to you; and - comply with legal and administrative requirements or requests from any government,
regulatory or judicial agency or stock exchange.
If you are applying for employment or to become a contractor of Murrumba Downs
Tavern, Murrumba Downs Tavern may collect personal information to assist in any assessment
of your application and (if successful) engage you.
Identifying details such as your name and address will only be collected and used where we
consider we have a business reason to do so, such as providing products and services to you or
a legal requirement.
We may also collect information about you because we are required to do so by law. There are
laws that affect the gaming and liquor industry, such as Commonwealth Anti-Money Laundering
and Counter Terrorism Financing legislation, which require certain personal information to be
collected and used primarily to verify your identity.
You are not required to provide us with your personal information. However, in certain
circumstances, if you do not provide us with your personal information, we may not be able to
provide you with the products or services you want or let you know about other products or
services from us, our related bodies corporate or program partners that you may be interested
in.
- TYPES OF PERSONAL INFORMATION COLLECTED
Murrumba Downs Tavern offers a diverse array of hospitality experiences including bistros,
restaurants, sports bars and electronic gaming, therefore the purpose and type of personal
information which we may collect from you will vary depending upon the relationship you may
have with us. For example, we may require certain information about you should you apply for
employment, which is different from the information you supply if you are entering a
competition or joining a loyalty program.
The most common situations where we may collect personal information from you include entry
conditions, gaming procedures and regulations, loyalty programs, marketing and promotions,
accommodation bookings, employment applications, social media and situations where the
law requires.
The most common types of personal information we may collect include:
- identification information such as your name, address and date of birth;
- contact details such as email address and phone numbers; and
- financial details such as tax file number, credit card and bank details.
We may also collect and use copies of documents to confirm your personal information.
Typically this will relate to your identity as verified by a drivers licence or passport.
- DISCLOSURE
Murrumba Downs Tavern will only use or disclose personal information for the primary purpose
of collection, for other related purposes for which you would reasonably expect it to be used,
with your consent or otherwise as permitted by law.
Murrumba Downs Tavern does not generally disclose personal information to third parties
except:
- where third party contractors appointed by Murrumba Downs Tavern require access to
personal information held by us to perform services or provide products for us or on our
behalf; - to related bodies corporate;
- to agents of Murrumba Downs Tavern;
- where Murrumba Downs Tavern is required or authorised by law; or
- with your consent.
Should third parties be given access to personal information, Murrumba Downs Tavern requires
that our contractors and agents are obliged to manage that information in accordance with
applicable laws.
- MARKETING
Given Murrumba Downs Tavern offers a diverse array of hospitality experiences, we would like to
inform you of our products and services or the products and services of our related program
partners from time to time. Murrumba Downs Tavern may use your personal information that
we collected from you to send marketing or promotional material about our food and beverage
offers, entertainment and events, competitions and promotions or membership and loyalty
programs or to enable our related bodies corporate or program partners to directly market their
products and services to you.
We or our program partners may conduct these marketing activities via email, telephone, SMS,
social media or other means.
If you no longer wish to receive the material, each time you are sent a marketing communication
we will provide an easy opportunity for you to ‘opt-out’ or you may contact us and we will
process your request as soon as practicable. - HOW WE USE COOKIES AND WEB-TRACKING TOOLS
Murrumba Downs Tavern may collect “clickstream” information (this may include which areas
of our websites you have accessed, the time and date of access, the type of browser software
used) from your use of our websites and mobile applications. We may also store “cookie”
information (such as user preferences relating to your use of our websites) on your computer.
That information is used to customise and improve our websites, mobile applications, products,
services, programs and special offers.
Murrumba Downs Tavern does not use “cookies” to retrieve information from your computer
that was not originally sent by us. We do not allow or share third party access to “cookies”
placed by our websites. If you do not want us to store “cookie” information on your computer,
you can adjust the settings on your Internet browser to disable this feature. However, parts of
our websites will not function if “cookies” have been disabled. - HOW WE HOLD AND SECURE PERSONAL INFORMATION
Murrumba Downs Tavern will take reasonable steps to protect the personal information it
collects from misuse, interference and loss and unauthorised access, modification or
disclosure.
There are a number of different ways we take care of your personal information. Electronic
records of personal information are held on secure servers that are password encrypted or
within controlled environments such as the back office of venues which are not accessible to
the general public. Physical records of personal information are stored within a controlled
environment such as the back office of venues which are not accessible to the general public.
Our employees are required to maintain the confidentiality of any personal information held
by Murrumba Downs Tavern. All information that is stored by third parties on our behalf is
covered by contractual arrangements designed to ensure information is held in substantially the
same manner as detailed above.
Once your personal information is no longer needed by Murrumba Downs Tavern and Murrumba
Downs Tavern is not legally bound to retain such information, we will ensure measures are taken
to destroy or de-identify your personal information. - SEEKING ACCESS
You have the right to access personal information that Murrumba Downs Tavern holds about you
(except in the limited circumstances contained in the Act). We will provide access to your
personal information within a reasonable period of time upon written request. For most
requests, your information will be provided free of charge, however we may charge a reasonable
fee if your request requires substantial effort on our part.
Requests for access should be made in writing to the relevant Murrumba Downs Tavern venue. - CHANGING INFORMATION
It is your responsibility to ensure all personal information collected from you is accurate, up to
date and complete. If you wish to change personal information that is inaccurate or out-ofdate, you may write to the relevant Murrumba Downs Tavern and the record will be changed as
soon as practicable. - COMPLAINTS
If you wish to make a complaint about a breach of the Australian Privacy Principles or Act,
please contact the Venue Manager at the Murrumba Downs Tavern. If your complaint is not
resolved, or you do not wish to contact the Venue Manager, you can make an application to the
Office of the Australian Information Commissioner at GPO Box 5218, Sydney, NSW 2001. - AMENDMENTS TO THIS POLICY
Murrumba Downs Tavern may amend this Privacy Policy from time to time at its discretion. - QUESTIONS ABOUT PRIVACY
If you have any questions or concerns about Murrumba Downs Tavern collection, use or
disclosure of your personal information, please contact your local Murrumba Downs Tavern.
A copy of this Privacy Policy will be made available to anyone upon request or through our
website www.mdtavrn.com.au/privacypolicy.
For further information about privacy issues, please refer to the Office of the Australian
Information Commissioner’s website at www.privacy.gov.au
To download a copy of our Privacy Policy, please click here.